CA Service Management

Expand all | Collapse all

how to make catalog filter cis by user in a form of ca service catalog

Jump to Best Answer
  • 1.  how to make catalog filter cis by user in a form of ca service catalog

    Posted 12-06-2019 05:41 PM
    Good afternoon

    Dear Community

    There is a requirement to make a form filtering Ci´s associated to the user that raises the requirement something similar as does service desk, is this possible? how would I have to tie up the problem


    Cheers


  • 2.  RE: how to make catalog filter cis by user in a form of ca service catalog

    Posted 12-07-2019 02:45 PM
    If you know how to make Report Data Objects in Service Catalog then here is the foundation for a query to list all the CIs directly related to a contact:
    SELECT own_resource_uuid
    , resource_name
    FROM ca_owned_resource
    JOIN usp_lrel_cenv_cntref ON usp_lrel_cenv_cntref.nr = ca_owned_resource.own_resource_uuid
    JOIN ca_contact ON ca_contact.contact_uuid = usp_lrel_cenv_cntref.cnt
    WHERE userid = 'lnestabrooks'
    ​
    Cheers

    ------------------------------
    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
    ------------------------------



  • 3.  RE: how to make catalog filter cis by user in a form of ca service catalog

    Posted 12-10-2019 12:51 PM
    Dear Lindsay, thanks it has helped me a lot, if I have handled objects in the service catalog, I only have doubts how I could do in the form the ci´s associated to the connected user, that is to say that it is not fixed and take it in automatic, Would I have to invoke this from the script?


  • 4.  RE: how to make catalog filter cis by user in a form of ca service catalog
    Best Answer

    Posted 12-11-2019 12:38 PM
    replace 'lnestabrooks' by '%USER_ID%'.

    Catalog will substitute %USER_ID% by the actual userid of the logged in user when the report queyr will run


  • 5.  RE: how to make catalog filter cis by user in a form of ca service catalog

    Posted 12-12-2019 01:27 PM
    Dear pier, thank you very much it was very useful is ready