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Jasper Soft Reporting for SDM 17.1

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  • 1.  Jasper Soft Reporting for SDM 17.1

    Posted 12-13-2019 05:30 PM
    Hi,

    We have installed Jasper Soft and would like to add this to the Reports Tab in CA ServiceDesk Manager running 17.1. We are in the process of moving away from BOXI. Is there any documentation, which provides the steps to do this?

    Thanks,


  • 2.  RE: Jasper Soft Reporting for SDM 17.1
    Best Answer

    Posted 12-16-2019 02:50 AM
    Hi Arnab,

    This cannot be done. Jaspersoft cannot be added to Reports tab in SDM. When you stop using boxi, reporting tab becomes obsolete.
    However, you can manually create a jaspersoft tab to show jaspersoft in iframe. Or you can use the integration (on installation media - called something like "integrate Service Desk with Jaspersoft") between SDM and Jasper to create Insights. The Insights tab provides a button to login into Jaspersoft with SDM login if the user exists and creates the user if the user doesn't exist and does the loguin after that.

    Regards,
    Alen

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    Alen Sinanovic
    Senior System Engineer Specialist
    Sedam IT d.o.o.
    Croatia
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  • 3.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 12-16-2019 12:05 PM
    Thank you Alen. Do you have any documentation how this can be done? Also any training links for transitioning to ​Jasper Soft.


  • 4.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 12-16-2019 02:56 PM
    Do you have access to this documentation?  Tutorial for CABI JasperReports Server

    Concerning Insights, this can require significant additional resources to implement.  See the FAQ at:    FAQs About Insights

    J.W.

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    "No matter where you go, there you are." - TAoBB:AtED
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  • 5.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 12-17-2019 05:48 AM
    Edited by Alen Sinanovic 12-17-2019 06:23 AM
    Hi Arnab,

    JW posted some tutorials, I'm afraid that's about it as far as tutorials are concerned.

    The integration part is explained on this link: Jaspersoft - SDM integration.
    There is only one thing that is not really clear from this Installation/Integration document (at least not to me on the first time I was installing it).

    There are two types of reports on Jasper/Insights. Transactional/Aggregate (this is clear from document).

    Aggregate reports require Aggregation database (Datamart). YOU DO NOT HAVE TO USE THIS. You just do not install it during integration. (this was unclear to me before first installation)

    You can just use transactional reports that do not require any more resources than BOXI.

    Regards,
    Alen

    ------------------------------
    Alen Sinanovic
    Senior System Engineer Specialist
    Sedam IT d.o.o.
    Croatia
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  • 6.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 23 days ago
    Edited by Pawan Kumar Singh 23 days ago
    Hi
     we are facing similar to this issue as our SDM 17.2 and jasper 7.1.1 is fully integrated as we are able to fetch the report from jasper console. However, when we added the tab in SDM console named Insights then after clicking on that it redirects to Jasper console. But shows delayed in response.
    Can anyone face such type of issue?
    Thanks in Advance!
    ..Pawan


  • 7.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 18 days ago
    Hi Pawan,

    I can confirm that the same happens on our DEV and TEST systems. However, it does not happen on PRODUCTION system (every integration was done exactly the same, the difference is only in systems are the resources, less RAM/CPU and also slower databases as a result). As far as we can see, the delayed server response message while accessing Jasper does not affect functionality of Service Desk operations for other users. The same message in SDM usually points to database being slow in returning the requested data. Since "Launch Insights" button in Insights tab tries to create Jasper profile every time it is launched, and if it already exists, just lets you in, I believe that may be causing the entire process to be too slow and results in "Delayed response".

    I suggest you raise a case to Broadcom if it happens on production system. The Entire process should probably be optimized to log you in faster, but for now, as far as we can see, it is happening on multiple systems so you didn't do anything wrong during integration.

    Regards,
    Alen

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    Alen Sinanovic
    Senior System Engineer Specialist
    Sedam IT d.o.o.
    Croatia
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  • 8.  RE: Jasper Soft Reporting for SDM 17.1

    Posted 16 days ago
    We have seen similar reports with other clients using JasperSoft with xFlow/Insights.

    Please open a Support Case with Broadcom Support for further investigation.

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    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
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