Hi Pawan,
I can confirm that the same happens on our DEV and TEST systems. However, it does not happen on PRODUCTION system (every integration was done exactly the same, the difference is only in systems are the resources, less RAM/CPU and also slower databases as a result). As far as we can see, the delayed server response message while accessing Jasper does not affect functionality of Service Desk operations for other users. The same message in SDM usually points to database being slow in returning the requested data. Since "Launch Insights" button in Insights tab tries to create Jasper profile every time it is launched, and if it already exists, just lets you in, I believe that may be causing the entire process to be too slow and results in "Delayed response".
I suggest you raise a case to Broadcom if it happens on production system. The Entire process should probably be optimized to log you in faster, but for now, as far as we can see, it is happening on multiple systems so you didn't do anything wrong during integration.
Regards,
Alen
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Alen Sinanovic
Senior System Engineer Specialist
Sedam IT d.o.o.
Croatia
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Original Message:
Sent: 01-02-2020 06:54 AM
From: Pawan Kumar Singh
Subject: Jasper Soft Reporting for SDM 17.1
Hi
we are facing similar to this issue as our SDM 17.2 and jasper 7.1.1 is fully integrated as we are able to fetch the report from jasper console. However, when we added the tab in SDM console named Insights then after clicking on that it redirects to Jasper console. But shows delayed in response.
Can anyone face such type of issue?
Thanks in Advance!
..Pawan
Original Message:
Sent: 12-13-2019 05:29 PM
From: Arnab Mukherjee
Subject: Jasper Soft Reporting for SDM 17.1
Hi,
We have installed Jasper Soft and would like to add this to the Reports Tab in CA ServiceDesk Manager running 17.1. We are in the process of moving away from BOXI. Is there any documentation, which provides the steps to do this?
Thanks,