Scoreboard query past 3 days

[Felipe Nunes]

Hi Everyone,

I got a demand to show tickets on scoreboard query when the tickets are in status open more than 3 days.
To show the status it's ok for me. But I can't find a way to show only ticket more than 3 days.

I know there is some functions like StartAtTime('PAST_DAY'), but I can't find some to the specific time of 3 days.

Anyone has idea to do that?

Thanks in advance!

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Regards,
Felipe Nunes
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IT Analyst
Prodabel
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[Wicner Chacon]

Hi Felipe,

Yes that is possible, in this case you have to create a new Timespan on Administration -> Service Desk -> Application data -> codes -> Timespan there you can create a new Timespan, in your case you have to set the value on start time on -3 days. See the configuration of past_day or past_week for your guide

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-ca-service-desk-manager/establishing-support-structure/setting-up-your-ca-sdm-system/define-code-for-application-data-components.html 

Regards, Wicner chacón.

[Felipe Nunes]

Hi Wicner,

I didn't know I could create a new Timespan.
After your suggestion, I could do what I needed to.

Thank you!

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Regards,
Felipe Nunes
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IT Analyst
Prodabel
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