USS request attachment timestamp

[Pankaj Karmakar]

Hi Team,

In our Service Catalog environment the request attachment time stamp is on mm/dd/yyyy format but in USS request attachment time format is dd/mm/yyyy .

Service Catalog Attachment Time Stamp:

USS Attachment Time Stamp:

Is there anyway to change USS attachment time stamp to mm/dd/yyyy format?

Regards,
Pankaj

[Pankaj Karmakar]

Hi Team,

Any suggestion on this?
Thanks in advance.

Regards,
Pankaj

[Paul Coccimiglio]

See if the steps documented here helps:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implement-ca-service-management-14-1-04/post-install-tasks-for-ca-service-management-14-1-04/post-install-steps-for-unified-self-service#PostInstallStepsforUnifiedSelf-Service-USSAnnouncementsareFormattedIncorrectlyforWindows

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Paul Coccimiglio
Principal Support Engineer
Broadcom Inc.
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[Lindsay Estabrooks]

Hi Paul,

Here is the code in the portal-ext.properties file:

#set this to show the announcement date format in 24/12 hr format:
# dd-MMM-yy hh.mm.ss aa for 12 hr format
# dd-MMM-yy HH.mm.ss    for 24 hr format

announcement.date.format=dd-MMM-yy hh.mm.ss aa
​

It appears that you cannot modify this to change the data format, only the time. I tried the following and the USS Server threw errors and failed to start:

announcement.date.format=MMM-dd-yy hh.mm.ss aa

Cheers,
Lindsay



------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[Jing Yang]

Pankaj ,

It might be a very minor bug . 

Based on my testing , it will ONLY occur when you attach a file into a request while initially submitting that request  via USS UI .

After the request is submitted ,   if you continue attach  another file into that submitted request , post & save it in USS UI  .  The attachment's timestamp format in the request  will all corrected to be mm/dd/yyyy .    Strange . 

I would suggest you to open a support case so that our Engineering team can look into it and correct it  if you want .

Thanks,Jing