CA Service Management

  • Private Community
 View Only

  • 1.  Service Catalog 17.3 - cannot see any offering under Catalog -> Offerings -> Service Offerings

    Posted Sep 16, 2020 12:32 PM
    hello Everyone,

    hope is well!

    wondering if anyone had the same issues where after upgrading to 17.3, you can no longer see any offerings under Catalog -> Offerings -> Service Offerings, thus, cannot maintan any of the existing offerings.  Also tried created a new "folder" but likewise, it is in the DB but cannot see the new folder.. 

    thanks.

    br
    ken


  • 2.  RE: Service Catalog 17.3 - cannot see any offering under Catalog -> Offerings -> Service Offerings

    Posted Sep 16, 2020 02:36 PM
    issue is now resolved... thanks :)
    Original Message


  • 3.  RE: Service Catalog 17.3 - cannot see any offering under Catalog -> Offerings -> Service Offerings

    Posted Sep 17, 2020 10:59 AM
    Hi Ken,

    Please detail what you did to resolve this so that others may benefit.

    Cheers,

    ------------------------------
    Lindsay Estabrooks
    Principal Consultant
    IT-EDU Consultants
    ------------------------------

    Original Message


  • 4.  RE: Service Catalog 17.3 - cannot see any offering under Catalog -> Offerings -> Service Offerings
    Best Answer

    Posted Sep 17, 2020 03:04 PM
    Hello... 

    Notice these errors in the view.log

       020/09/16 08.16.55.135 ERROR [CatalogStatusUpdater] [OfferingStatusUpdateTask] OFFUPST000
       com.ca.usm.common.CommonException: Unavailable Date cannot be before Available Date
        at com.ca.usm.billing.ServiceManager.Offerings.getCurrentStatus(Offerings.java:2489)

       Action:
          - check the DB and query all offerings (usm_offering) where date_unavailable is < available_date
          - update affected records by setting the data_unavailable to NULL

       As soon as the update was completed, the offerings loaded.


    Hope this helps.

    Thanks.

    br
    ken
    Original Message