17.3 RU06 Searchserver not running after RU06-Upgrade

[Peter Schmidt]

Hi,
after upgrading productiv system at customer, Searchserver is no longer running.

Searchserver runs on an own server normally.
After upgrading the server, Search_Server_17.3.0.6_Install_06_16_2021_16_33_32.log said, hay it's all ok, noe errors occured.

The last steps documented are:
Execute Script/Batch file: config files update -windows
Status: SUCCESSFUL

Execute Command: CMD /C CALL "D:\Program Files\CA\SC\CASearchServer\service.bat" "D:\Program Files\CA\SC\CASearchServer\elasticsearch-2.1.1\bin\service.bat" remove 1.8.0_74
Status: SUCCESSFUL

Execute Command: CMD /C CALL "D:\Program Files\CA\SC\CASearchServer\service.bat" "D:\Program Files\CA\SC\CASearchServer\elasticsearch-7.10.2\bin\elasticsearch-service.bat" install 11.0.3
Status: SUCCESSFUL

Execute Command: CMD /C CALL "D:\Program Files\CA\SC\CASearchServer\service.bat" "D:\Program Files\CA\SC\CASearchServer\elasticsearch-7.10.2\bin\elasticsearch-service.bat" start 11.0.3
Status: SUCCESSFUL

Execute Command: CMD /C SC START SearchServer
Status: SUCCESSFUL

Execute Script/Batch file: Stamp The Version File - Windows
Status: SUCCESSFUL

So, elasticsearch-service.bat" install 11.0.3 should have installed SearchServer service - but it didn't. Old service is removed, no SearchServer-Server available.

We tried to install service manually, what seemed (using upper comands) to work - service is there,
BUT serve cannot be started (using upper command or service-GUI) and returns '1' as an error.

Any idea what can be wrong there?

Need urgent help,
thanks, Peter

PS.: Customer tries to open Prio1-CASE but this may last ...

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Senior Technical Consultant
Fujitsu Services
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[Peter Schmidt]

Hi found it:
1. If you are in a standalone searchserver and want to install SC in D: .. not C: it is installed new elasticsearch to D:
BUT: JRE is still expected under C:\Program files\...
SO: Service could not be installed.
After copying JRE from D: to C: we could insert service but it could not be started.

2. Errors in elasticsearch.yml
When editing elasticsearch.yml - don't look at old file in old elasticsearch - some parameters do not work any longer as expected.

After changing parameters in 7.10.x elasticsearch it is now running.

Attention - you have to pdm_es_initial_load.bat - index must be initial-built in nw 7.10-environment

Regards,
Peter

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Senior Technical Consultant
Fujitsu Services
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