bring properties data on workflow page

[asim Shah]

Hi Team

how can we bring properties data from ticket (detail_in.htmpl) to workflow page  (detail_cr_wf.htmpl) ?


I know for other fields we can bring information on workflow page like cr.customer   etc

how can we bring properties information since it is dynamic

#CAServiceDesk

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[asim Shah]

@Lindsay Estabrooks can you please help​

[Lindsay Estabrooks]

Perhaps with a where clause PDM_LIST

See the documentation - https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/building/building-ca-service-desk-manager/web-interface-modifications/htmpl-tags.html

------------------------------
Lindsay Estabrooks
Principal Consultant
IT-EDU Consultants
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[asim Shah]

Hi Lindsay

Can you please help to write the where clause for one field.

[asim Shah]

Hi Lindsay

could please provide one example to achieve this

Many Thanks

[hermann1815]

Hi @asim Shah

My approach to show the last KD-solution in a ticket

<PDM_MACRO name=dtlStartRow>
document.write("<TR><TH CLASS=detailro ALIGN=left VALIGN=top colspan=5 >Solution</TH></TR>");
<PDM_LIST PREFIX=zlist SORT="id ASC" FACTORY=alg WHERE="call_req_id='$args.persistent_id' and type='SOLN''" LENGTH=1 ESC_STYLE=JS2>

detailSetRowData('$zlist.description'); ​

[asim Shah]

Hi Henning

Can you help me for properties data to bring on workflow page detail_cr_wf.htmpl

[hermann1815]

Hi @asim Shah.

please try. That should do it.

<PDM_MACRO name=dtlStartRow>
document.write("<TR><TH CLASS=detailro ALIGN=left VALIGN=top colspan=5 >Ticket-Properties</TH></TR>");
detailReadonlyFormRowHdr("Name");
detailReadonlyFormRowHdr("Value");
detailEndHdrRow();
var n = 0;
<PDM_LIST SOURCE=args.cr.properties>
detailWriteProperty(n++, "$args.cr.properties.required",
          '<PDM_FMT ESC_STYLE=C PAD=NO>$args.cr.properties.label</PDM_FMT>',
          '<PDM_FMT ESC_STYLE=C PAD=NO>$args.cr.properties.value</PDM_FMT>',
		  '<PDM_FMT ESC_STYLE=C PAD=NO>$args.cr.properties.sample</PDM_FMT>');
</PDM_LIST>
if ( n == 0 )
detailNoProperties();​

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[asim Shah]

Dear Henning..

Many Thanks . it worked . :)