CA Service Management

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  • 1.  Create MDR for ITCM

    Posted Sep 12, 2019 11:10 AM
    Hello

    I created a MDR button in Service Management for launch ITCM.

    When I click in the button ITCM page open but not in the correct computer.

    Do you have some tips for me?



  • 2.  RE: Create MDR for ITCM

    Broadcom Employee
    Posted Sep 12, 2019 12:52 PM
    Marcos...........

    What versions of SDM and ITCM do you have installed?

    Can you provide screenshots of the behavior that you are seeing?

    ------------------------------
    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.
    ------------------------------

    Original Message


  • 3.  RE: Create MDR for ITCM

    Posted Sep 12, 2019 02:36 PM
      |   view attached
    SDM 17.2 RU2
    ITCM 14 SP2

    Attachment(s)

    docx
    duvida.docx   266 KB 1 version
    Original Message


  • 4.  RE: Create MDR for ITCM
    Best Answer

    Broadcom Employee
    Posted Sep 12, 2019 04:09 PM
    Marcos,

    I haven't actually testing creating an MDR as I don't have a system integration with Service Desk and ITCM, but in looking at the way the ITCM url is constructed I'd suggest the following changes:

    1. Change "Path" to: wac/IDispatch.ca
    2. Change "Parameters" to: tab=computer_console&context_launch_class=DSMComputerAsset+&context_launch_id={computerUUID}


    Hopefully that will help. 

    Does anybody else have any suggestions in case I'm way off?
    Original Message