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Create MDR for ITCM

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  • 1.  Create MDR for ITCM

    Posted 09-12-2019 11:10 AM

    I created a MDR button in Service Management for launch ITCM.

    When I click in the button ITCM page open but not in the correct computer.

    Do you have some tips for me?

  • 2.  RE: Create MDR for ITCM

    Posted 09-12-2019 12:52 PM

    What versions of SDM and ITCM do you have installed?

    Can you provide screenshots of the behavior that you are seeing?

    Paul Coccimiglio
    Principal Support Engineer
    Broadcom Inc.

  • 3.  RE: Create MDR for ITCM

    Posted 09-12-2019 02:36 PM
      |   view attached
    SDM 17.2 RU2
    ITCM 14 SP2


    duvida.docx   266K 1 version

  • 4.  RE: Create MDR for ITCM
    Best Answer

    Posted 09-12-2019 04:09 PM

    I haven't actually testing creating an MDR as I don't have a system integration with Service Desk and ITCM, but in looking at the way the ITCM url is constructed I'd suggest the following changes:

    1. Change "Path" to: wac/
    2. Change "Parameters" to: tab=computer_console&context_launch_class=DSMComputerAsset+&context_launch_id={computerUUID}

    Hopefully that will help.

    Does anybody else have any suggestions in case I'm way off?