SaveFormValues webservice method error

[Rajasheker Chittanur]

Can someone suggest the reason for below error? and a solution for this?
we are seeing this error in service catalog logs. and if I am not wrong- I guess we are seeing this error when we are executing SaveFormValues webservices.


2019/09/16 19.45.19.621 ERROR [http-nio-8080-exec-2] [CGenReport] Exception occured in ReportDataViewExecute. Rollback transaction and continuing2019/09/16 19.45.19.621 ERROR [http-nio-8080-exec-2] [CGenReport] Exception occured in ReportDataViewExecute. Rollback transaction and continuingcom.ca.usm.contentInterface.IncorrectDataException: Report Data with Id=e05cbff024db416bdceb4147c38c19e6-7f951407743961171 not found at com.ca.usm.reporting.ContentEngine.CGenReport.reportDataViewExecute(CGenReport.java:2636) at com.ca.usm.reporting.ContentEngine.CGenReport.reportDataViewExecute(CGenReport.java:2443) at com.ca.usm.billing.CatalogHostService.getOptionsUsingReportDataObject(CatalogHostService.java:331) at com.ca.usm.billing.CatalogHostService.getReportDataForSelect(CatalogHostService.java:256) at com.ca.usm.billing.CatalogHostService.getReportDataForSelect(CatalogHostService.java:266) at com.ca.usm.billing.ContentEngine.CFormService.getReportDataForSelect(CFormService.java:1196) at jdk.internal.reflect.GeneratedMethodAccessor169.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at com.ca.usm.contentInterface.PluginMethod.invoke(DefaultContentEngine.java:172) at com.ca.usm.contentInterface.DefaultContentEngine.invokeMethod(DefaultContentEngine.java:98) at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:57) at com.ca.usm.contentInterface.DefaultContentEngine.processRequest(DefaultContentEngine.java:17) at com.ca.usm.util.ViewManager.executeRequest(ViewManager.java:92) at com.ca.usm.util.ViewManager.doRequest(ViewManager.java:51) at com.ca.usm.util.ViewManager.processRequest(ViewManager.java:28) at com.ca.usm.producer.DocumentGenerator.processRequest(DocumentGenerator.java:563) at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:270) at com.ca.usm.producer.DocumentGenerator.generateDocument(DocumentGenerator.java:241) at com.ca.usm.producer.DomProcessor.renderPage(DomProcessor.java:204) at com.ca.usm.producer.DomProcessor.service(DomProcessor.java:123) at com.ca.usm.producer.WPFServlet.service(WPFServlet.java:338) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.system.ThreadLocalFilter.doFilter(ThreadLocalFilter.java:47) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.filters.CorsFilter.handleNonCORS(CorsFilter.java:419) at org.apache.catalina.filters.CorsFilter.doFilter(CorsFilter.java:169) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.HttpHeaderNullifierFilter.doFilter(HttpHeaderNullifierFilter.java:99) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.auth10.federation.WSFederationFilter.doFilter(WSFederationFilter.java:64) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.NtlmAuthenticationFilter.doFilter(NtlmAuthenticationFilter.java:239) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.SsoAuthFilter.doFilter(SsoAuthFilter.java:57) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.SecurityHandleFilter.doFilter(SecurityHandleFilter.java:201) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.SecurityHeadersFilter.doFilter(SecurityHeadersFilter.java:78) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at com.ca.usm.httpfilter.ClickjackFilter.doFilter(ClickjackFilter.java:94) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.base/java.lang.Thread.run(Unknown Source)

[Kyle R]

Hello Rajasheker,

It's hard to comment on a chunk of error messages. Sometimes we'll have a hit against known issues, but other times - like this - we won't. (I ran a search.)

Treat this like a support issue, and document the symptoms and known information.

We may still not know the answer, but at least it may provide some leads as to what has already been covered.

1) Product and version.
Any major patch levels. Also any integrations. In short, the environment.

2) Brief history.
How did you arrive at this particular message? Is it after an upgrade? An integration? Turned on a new feature?
In short, what has happened recently, and why check the logs?

3) Is the issue reproducible?
Can it be made to correlate with anything - such as Web Services you mentioned?

4) Document what *is* known about the message.
For example, see how frequent the message is. When did it start? Is it associated with any known behaviour/conditions? Does it only occur in business hours? Does the "Exception" always feature the same text string? Which log exactly is this in? Can you raise the log level to see more detail? Can you track the Web Services form by another method, such as Fiddler/Wireshark at the source, or by running your Web Services through SOAP UI or a similar Web Services tool.

5) Is this on test or production?
Does the same message happen in the other location? And if not, then why not? Look for differences.


Also if you have access to a business partner or Broadcom Services, it may be an idea to engage them. They may be able to help turn symptoms into a reproducible issue that can be forwarded to Broadcom Support for a fix sooner. Or else otherwise help with configuration/installation.


Thanks, Kyle_R.