CA Service Management

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  • 1.  Classic Workflow Task Status Value 4

    Posted Jul 09, 2019 06:53 PM
    ​We are trying to work with Repeating Service Type Events on Classic Workflow Tasks and have struck the situation where the status of the Attached Event is being set by the system to 4. This displays in the GUI as Status "Unknown". Exploration of the code that displays these statuses shows that it does not expect a value of 4.

    Does anyone know what this value represents?

    The other fields in the record indicate that the Event did fire once but has not done so again and it is a Repeating Event.

    r12.6.


    Thanks,
    Alan


  • 2.  RE: Classic Workflow Task Status Value 4

    Posted Jul 09, 2019 10:08 PM
    I've just noticed that the Subject that I entered for this discussion is not correct but I don't seem to be able to edit it.

    It should really read "​Classic Workflow Task's Attached Event Status Value 4"
    Original Message