Jasper Integration - Username format

[Kaveek Jimmy]

Hi All

I have a question: when launching Insight from Service Desk Manager my userID that looks like this: domain\username

It fails to connect to Insight due to the userID getting created in Jasper looks like this:
domainusername

This user is then not found in Service Desk Manager.

How do I change this to domain\username for Insight to recognize the correct user name?

Regards,
Kaveek

[Carlos Labarta]

I just have the same problem.

It sems jasper don't like "\" on userid.

We wait for Broadcom comments on this, due all my users have this format domain\userid the different domain integration on SDM.

Regards,
Carlos

[Karen Matoke]

Hi Kaveek,

I did a quick test in my CABI 6.4.3 with SDM 17.2.0.3 environment in which I'm using EEM validation as web authentication.  In that environment, the contact with userid set to "domain1\analyst1" in EEM\SDM got created in Jasper as "domain1_analyst1".  Are you using 6.4.3? 17.2.0.3? EEM?  I didn't find any matching defect (perhaps overlooked it?).

Regards,

Karen

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Broadcom
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[Carlos Labarta]

Hi Karen,

after a deep analisys I see that this is a BUG on launch_jasper.htmpl

We are using jasper 7.1 with SDM 17.2.

The problem happens only with some users with xxxxxx\bxxxxxxxxx , xxxxx\jxxxxxxx as \b and \v are metacharacters on Javascript.

Second problem is the user format on Jasper, by the way the backslash is removed and users original is PT\AEIOU and in Jasper is PTAEIOU.

This is caused because backslash is a Illegal character on Jasper.

After all of this , the only solution here is modify launch_jasper.htmpl and replace:

var userid = $cst.userid;

by

var userid = '<PDM_FMT PAD=NO ESC_STYLE=C>$cst.userid</PDM_FMT>';

With this we retain special characters in userid.

and we need remove any backslash on userid due it is a Illegal character on Jasper.

userid = userid.replace(/\\/g, '');

With this modification is solved the problem. 

But this is a BUG on launch_jasper.htmpl

Regards,
Carlos

[Karen Matoke]

Hi Carlos,

Thank you for your deep analysis, and I see that you have raised a support case.

Regards,

Karen

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Broadcom
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[Kaveek Jimmy]

thanks for the responses Carlos. Have tested this and it works for me as well. 

Appreciate the feedback and information provided. 

Regards, 
Kaveek

[Kaveek Jimmy]

Hi Karen 

Thank you for your response. Had not created the Defect yet, wanted to see if others are having the same issue as well. Was researching on the JasperSoft side of it as well. 

Regards,
Kaveek

[Karen Matoke]

The issue is being investigated under DE52715.

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Broadcom
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