Maileater Reply Emails

[Sean Spencer]

Within a maileater mailbox rule, it appears we can only define the success and failure reply email bodies separately and they have to share the same email subject. Requiring a user to read the body of the auto reply email to know if their message was successfully processed by the rule or not seems like bad user experience.

Is anyone aware of a way to define a separate email subject for the success vs failure replies?

We are using 17.2.01

[Cristi Mitrana]

Create a notification rule for the Initial activity for Email created tickets and configure it with a subject/body just like any other notification. Then disable the success message sent on creation from Maileater.

[Sean Spencer]

In this case the rule in question is an update object rule, so when it is successful there is no new ticket or initial activity notification back to the user.

[Sean Spencer]

Follow up, how can you disable the success message but leave the failure message active?
We don't see a setting to activate one and not the other, and leaving the success message text blank stills sends some sort of templated message indicating ticket X was updated.

[Jeff welch]

@Sean Spencer

Did you find an answer to the reply on failure only issue?  We definitely do not need to send a success message as there are Notification Rules for that.  Only the failure message needs to be sent.

[Sean Spencer]

We did not find out a way to send replies just on failures, and instead moved to having failures generate a new ticket. So no more failures per se.