CA Service Management

NTLM Access to Service Point with not AD user

  • 1.  NTLM Access to Service Point with not AD user

    Broadcom Employee
    Posted 13 days ago
    Dear Community,

    I need to clarify the following scenario (because I have no a test lab available :-)).

    Env: Service Management 17.3 with xFlow and Service Point enabled.

    I set up NTLM to use SSO capability so that an end user who is registered on customer AD and who is also a contact inside Service Desk can access directly its Service Point home page.

    The question is: if an end user who is NOT into customer AD try to access to Service Point, what should happen? I assume that Service Point will present a page with username and password according to access type. Is it in this way?

    Thanks in advance,


    Vito Francesco Mazzotta
    CA Technologies a Broadcom Inc. Company
    mobile: +39 335 8485131 | office: +39 06 52470308 |