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  • 1.  17.2.03 SM Catalog Attachment to SDM Attachment

    Posted Nov 19, 2019 11:30 AM
    Hi all,
    at customer we have two installations:

    test- env:      contains Catalog and SDM on the same Server
    prod-env:      Catalog and SDM are on different servers

    When creating SDM-incident via USS (catalog-service) we have different behaviours for attachments:

    test:   Attachments are uploaded to Servicedesk-Repository 
    prod: Attachments are only links in SDM-incident, independent whether attached with USS or Catalog

    In Prod we also need to have attachments be uploaded to SDM's servicedesk-Repository.

    Any idea how we can solve this?

    Regards,
    Peter

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    Senior Technical Consultant
    Fujitsu Services
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  • 2.  RE: 17.2.03 SM Catalog Attachment to SDM Attachment
    Best Answer

    Posted Nov 20, 2019 02:00 AM
    Edited by Christopher Hackett Nov 20, 2019 02:35 PM
    ..... Solved ....
    Found my own solution ... getting old :-(
    In Prod-System I wrote a PAM-Process handling attachment as upload.
    In prod I forgot to substitute Catalog-event for 'create-Attachment': normally there is a rule fired by event to create a link-attachment. This I had to deactivate and create my own rule for starting my PAM-process.

    Regards,
    Peter


    ------------------------------
    Senior Technical Consultant
    Fujitsu Services
    ------------------------------