Remove Ghost Articles From Knowledge articles

[Swapna gelle]

DRAFT articles will not have a published date (since they have not been published).  Also, since the system creates a new article # for rework-drafts, they will not have a published date either.  How we can identify and exclude the ones that are still showing up after the draft has been published.

[Brian Mathato]

Hi Swapna,

1. Try looking at the Knowledge Management Reports and Matrices. I think this would be the best place to start and take it from there?

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/knowledge-management/knowledge-management-reports-and-metrics.html

2. You may also think about implementing\using the Knowledge Document Schedule. The Knowledge Documents Schedule provides Change Managers, Knowledge Managers, and Level 2 Analysts a high-level view of key events in the knowledge management lifecycle.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/knowledge-management/knowledge-documents-schedule.html

3. Also you can set a Retire\Expiration Date on KD and use the Document Approval Process which might give you more control and a somewhat streamlined process of managing how KD are submitted, published, or retired and by whom. 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/knowledge-management/setting-up-the-knowledge-management-system/define-a-document-approval-process.html

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Kind Regards,
Brian
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[Rudy]

Check if adding VIEW data partition on all roles for column ACTIVE_STATE will help.

More info here:

https://knowledge.broadcom.com/external/article/50220/explanation-of-the-active_state-column-v.html