CA Service Management

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  • 1.  removal of tenant from list Incident/request/Change Order

    Posted Mar 24, 2020 09:55 AM
    This is a multi-tenant client, they would like to remove the tenant, from the list forms of Incident/Request/Change orders.
    In a multi-tenant is displayed by default and the client would like this removed/hidden

    Has anyone done this,
    thanks for the help


  • 2.  RE: removal of tenant from list Incident/request/Change Order
    Best Answer

    Broadcom Employee
    Posted Mar 24, 2020 10:01 AM
    Edited by Christopher Hackett Mar 25, 2020 06:42 PM
    Hi David,

    Perhaps the explanation in this article can help? 

    Article Id: 14116

    How to hide/unhide the tenant field for the employee role?

    https://knowledge.broadcom.com/external/article?articleId=14116


    Regards,

    Karen



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    Broadcom
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  • 3.  RE: removal of tenant from list Incident/request/Change Order

    Posted Mar 24, 2020 10:34 AM
    thanks that might work, just have to play with it and see the impact.
    never know how you folks can find things and I cannot