November 26th, 2012
To: CA Business Service Insight Customers
From: The CA Technologies CA Business Service Insight Product Team
Subject: General Availability Announcement for CA Business Service Insight r8.2 - Business Relationship View
On behalf of CA Technologies, we appreciate your business and the opportunity to provide high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that CA Business Service Insight r8.2- Business Relationship View is now available.
Business Relationship View is a user-friendly tablet devices /multi browser representation to visualize the quality and status of the service delivery managed in Business Service Insight. It presents business executives with up to date information at their fingertips.
Business Relationship View is a new feature that includes the following benefits:
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A Scorecard Page that provides an overview of the business and favorites.
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Drill Down capability that enables drill down to a Customer, Vendor, Service, or Contract. Further drill down to the respective metrics and metric statuses of each.
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A Communication Platform that allows taking immediate action by sending an email to the responsible party after a possible breach of contract.
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Touch-optimized interface on tablets.
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Cross platform support - iPad , Firefox - Version 9 and higher, Chrome - Version 16 and higher, Internet Explorer - Version 9 and higher.
Business Relationship View requires Business Service Insight r8.2
You can download your copy of CA Business Service Insight r8.2 Business Relationship View from CA Support Online
https://support.ca.com/. If you have any questions or require assistance contact CA Customer Care online at
http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form:
https://communities.ca.com/web/guest/customercare. In addition, you can also call CA Customer Care at +1-800-225-5224 in North America or see
http://www.ca.com/phone for the local number in your country.
Should you need any assistance in understanding these new features, or implementing this latest release, our CA Services experts can help. For more information on CA Services and how you can leverage our expertise, please visit
www.ca.com/services.
To review CA Support lifecycle policies, please review the CA Support Policy and Terms located at:
https://support.ca.com/.
Thank you again for your business.