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OpenLDAP Error LDAP Import - LDAP Agent Not Found

  • 1.  OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-14-2019 12:15 PM

    I configured the sdm integration with openLdap and when running pdm_ldap_test all the values in the repository are displayed correctly, however, when trying to run pdm_ldap_import an error is reported stating that no LDAP agent was found.

     

     

     

     

    I followed some topics related to this error, including one of them orienting to define the ldap domain in the variable @NX_LDAP_DOMAIN but it is still not possible to load users directly from ldap.

     

    Has anyone ever had this problem?

     

    Many thanks!!



  • 2.  Re: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-14-2019 01:15 PM

    diegojacob ............

     

    Which specific SDM version and patch level are you using?

     

    Are you able to manually create a SDM contact via LDAP via the 'New Contact from LDAP option' from the SDM UI?



  • 3.  Re: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-14-2019 01:31 PM

    Hi Paul_Coccimiglio!

     

    Thanks for your response!

     

    The version is the 17.1 and i can´t create contacts in the "new contact from ldap" option, .

     

    However, I created the user I am using to integrate with ldap and the authentication worked correctly.

     

    The problem seems to be with something related to LDAP agents.

     

    When I try to create a new contact through the direct option from SDM it is also reported that LDAP agent was not found:

     



  • 4.  Re: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-14-2019 03:50 PM

    Have you already tried the resolution stated in pdm_ldap_import errors out with "Method got_record - CA Knowledge 



  • 5.  Re: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-15-2019 05:57 AM

    Hi Paul_Coccimiglio!

     

    I had already tried to perform the steps described in the document, added the option in NX.env and tried to run pdm_ldap_import -n "domain" and the same error occurs.

     

    pdm_ldap_sync: Starting...
    pdm_ldap_import: LDAP where clause = "ldap_domain = 'mydomain' AND userid='%'"
    pdm_ldap_import: Contact where clause = "ldap_dn = ?"
    pdm_ldap_import: Method got_record in Ldap_Catcher failed (LDAP agent not found)


  • 6.  Re: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 01-15-2019 10:52 AM

    diegojacob .........

     

    Best bet is to open a Support case for further assistance.

     

    When opening the support case, please include the .HIS and NX.ENV files.



  • 7.  RE: OpenLDAP Error LDAP Import - LDAP Agent Not Found

    Posted 09-16-2019 05:04 AM
    Did you manage to resolve this issue please?