Hi Louis,
Thank you for your reply.
We are currently running version 14 and in the process of upgrading to 17.
I don't see settings-con anywhere in the UI on version 14.
I assume this is on 17 only?
Does this also imply that users will not be able to see a customized column in the request list?
They need to see "description" which is a customized field in the form.