Change Request Status when WF Task Completed

[D'Arcey Taylor]

We have a requirement to update the status of a request to Closed when a workflow task is completed. I have tried to implement the changes in the following community post, but I unfortunately cannot get it to work.

https://communities.ca.com/thread/241755510

 

The issue that I am having is getting the correct action macro code, to change the status of the parent request. I have tried all the solutions below, and I get similar errors that were found in the last comment by user avi_m in the post above.

 

cr.status = 'appropriate status code';

misc::change_ticket_status(this.cr, group_leader, attached_event, event_tmpl, ''appropriate status code");

 

I am not sure if there is a spl code file that may need to accompany the macro or not.

 

Note: I am currently using version 14.1

[Chi Chen]

Please let guys know which part does not work...like can't load the macro, can define the action right etc

[David Ng]

A separate thought from the above instructions given:  why not use maileater?  One can send a mail that is triggered at the final workflow task which maileater processes to update the CO to close.

[D'Arcey Taylor]

I have found a solution:

I created an Action Macro called "Status Change" and added the following code found from https://communities.ca.com/thread/241789191-action-macro-in-classic-workflow-to-set-group-in-request-tickets, but modified it to change the parent requests status instead of the group.

 

object cr_dob;
send_wait(0, this, "call_attr",  "cr", "get_dob");
if (msg_error())
{
logf(ERROR, format("unable to retrieve cr associated to wf"));
return;
}
cr_dob= msg[0];
if(!is_null(cr_dob))
{
send_wait(0, top_object(), "get_co_group");
if (msg_error()){
logf(ERROR, "get_group_leader () failed: %s", msg[0]);
return;
}
object gl;
gl = msg[0];
send_wait(0, gl, "checkout", cr_dob);
if (msg_error())
{
logf(ERROR, "Error checking out dob, error: %s", msg[0]);
return;
}
cr_dob.status=status;
send_wait(0, gl, "checkin");
}

 

I then attached the macro to the workflow task as a behavior, on our specified status that will complete the flow, I attached the 'Status Change' macro as an action on true.