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Need to remove the quick incident button on the task bar

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  • 1.  Need to remove the quick incident button on the task bar

    Posted 02-07-2019 05:18 PM
      |   view attached

    I am trying to find out what form I need to modify within Service Desk Manager 17.1 to remove the 'Create New Request/Incident' button (the one with the lightning bolt)from the menu bar.  I have attached a screen capture to help illustrate the location.



  • 2.  Re: Need to remove the quick incident button on the task bar
    Best Answer

    Posted 02-07-2019 06:58 PM

    Hi Rich,

     

    That comes from the icon_name attribute in the menubar file. Check the menubar_sd file or your modified file for icon_name and remove that attribute.

     

    https://docops.ca.com/ca-service-management/17-1/en/building/building-ca-service-desk-manager/using-the-web-screen-painter-wsp/pdm-macro-definitions#PDMMacroDefinitions-menuItem



  • 3.  Re: Need to remove the quick incident button on the task bar

    Posted 02-08-2019 08:01 AM

    Thank you sir that is exactly what I was looking for!