Need to remove the quick incident button on the task bar

[Richard Armstrong]

I am trying to find out what form I need to modify within Service Desk Manager 17.1 to remove the 'Create New Request/Incident' button (the one with the lightning bolt)from the menu bar.  I have attached a screen capture to help illustrate the location.

[Grant Bruneau]

Hi Rich,

 

That comes from the icon_name attribute in the menubar file. Check the menubar_sd file or your modified file for icon_name and remove that attribute.

 

https://docops.ca.com/ca-service-management/17-1/en/building/building-ca-service-desk-manager/using-the-web-screen-painter-wsp/pdm-macro-definitions#PDMMacroDefinitions-menuItem

[Richard Armstrong]

Thank you sir that is exactly what I was looking for!