CA Service Management

Expand all | Collapse all

Automatic priority Requests

Jump to Best Answer
  • 1.  Automatic priority Requests

    Posted 04-12-2019 11:23 AM

    Hi Everyone,


    I am working with CA SDM version 17, and I have noticed that the calculation of priority for urgency and impact, only applies to incidents and problems.


    Is it possible to enable this option for requests?


    I wait for your answer.



    Marco Velazquez

  • 2.  Re: Automatic priority Requests
    Best Answer

    Posted 04-15-2019 05:23 AM

    HI Marco,


    By design Priority Calculation is restricted to Incident and Problem records.



    See also this idea: Automatic Priority calculation for requests 


    Not sure if this covers your scenario? If not I would suggest you log an Idea with the relevant business case for consideration.



    Kind Regards,