Clarity Service Management

Expand all | Collapse all

Licensing for mobile users of Service Desk Manager

Jump to Best Answer
  • 1.  Licensing for mobile users of Service Desk Manager

    Posted 02-07-2019 05:04 PM

    We are currently looking into setting up mobile access to our Service Desk Manager application and the question that came up first was; Will each analyst connecting via the mobile app take up a license?



  • 2.  Re: Licensing for mobile users of Service Desk Manager
    Best Answer

    Posted 02-07-2019 07:49 PM

    Hello Richard,

     

    Yes. A Mobile App. user who is an Analyst will consume a Licence.

     

    The Mobile App. is no different to any other entry point to CA SDM.

    • Analyst - Consumes licence.
    • Employee - Does not, but sees only their only data.

     

    You need to look at the Access Type assigned to the user to see whether they consume a Licence or not.

     

    See this Knowledge Document along similar lines:

    Mobile app, Employees got "The request requires us - CA Knowledge 

    Also note the comment on the "REST Web Service API Role." 

     

    If you wish to track licence usage, then use this Dashboard, but note that you have to have the KPI running in order for it to tally up the counts over time:

    License Usage - CA Service Management - 17.1 - CA Technologies Documentation 

     

    Thanks, Kyle_R.