Can anyone please guide me how can i customize Jasper reports.
We can get detailed report from CABI but now I can't do that in Jasper Reports.
we need to get all the below mention reports.
Ageing reportTime durationGroup InformationActive/InactiveTotal Closed/Active/Closed TicketsTeamwise Service Desk Process Compliance ReportTeamwise Service Desk SLA Violation ReportService Desk Tickets TrendsService Desk Groups and Members Report
Please find attachment for reference.
Can anyone please help me here.....
The best way to start is to open an existing out of the box Jasper report with Jasper Studio, and take a look at how the report is built to give you an idea. You can even save the out of the box report with a different name, and then customize it to add or remove what you want from it. In addition to that, there is a ton of documentation and information on the Jasper community site which you can find here: Documentation | Jaspersoft Community
WE have some documentation on docops in addition: https://docops.ca.com/ca-service-management/14-1/en/integrating/cabi-jasperreports-server-for-ca-service-management/getting-started-with-cabi-jasperreports-server
Hope this helps!
Thanks for your reply, but I am absolutely beginner on this, can you atleast guide me how can I extract 1 year tickets of both Incident and Request of specific group with the details on their status like Hold or Closes tickets?
I am not sure about your requirement but I can provide you to help with documentation to get to your requirement. Hope the below document helps