CA Service Management

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  • 1.  Configuring CA Service Catalog - MDB (failed)

    Posted Feb 06, 2019 10:29 AM

    Hi All

     

    During migration of 14.1 to 17.1 in a swingbox environment the 'Configuring CA Service Catalog - MDB' step failed due to collation issue. When we fix the issue and tried to 'Retry Installation' we got an error saying 'Auto Discovery of existing CA Service Catalog failed'. Now we are unable to proceed as the next button is greyed out.

     

    Please see screenshots

     

    Kind Regards

    Jacques



  • 2.  Re: Configuring CA Service Catalog - MDB (failed)

    Posted Feb 07, 2019 01:31 AM

    Hello Jacques,

     

    Please check out this Knowledge Document. I updated it this week with some new findings.

     

    CA Service Catalog upgrade message "Auto Discovery - CA Knowledge 

     

    Thanks, Kyle_R.



  • 3.  Re: Configuring CA Service Catalog - MDB (failed)

    Posted Feb 11, 2019 01:45 AM

    Thank you Kyle

    Unfortunately, I did not have the opportunity to try some of the suggestions in the knowledge document.

    I was strapped for time and decided to restore SQL via backup and snapshot the VM back to redo the migration process.

     

    Kind Regards

    Jacques