Clarity Service Management

Expand all | Collapse all

Service Point Error

  • 1.  Service Point Error

    Posted 05-07-2019 06:59 AM

    Hi All

    Every day when i'm Submit a catalog request from Service point i found this error

     

     

    i solve this when i restart the SDM, SC and Xflow services.

    Note: i found this in stdlog:

    05/07 11:28:40.40 SDM-APP boplgin 3040 ERROR bplaccess.c 3849 AHD04023:Security error: get_bopsid/get_artifact (cnt:5EB89262D3C65D4AB60721F452CE4832) nil
    05/07 11:28:47.31 SDM-APP boplgin 3040 ERROR bplaccess.c 3849 AHD04023:Security error: get_bopsid/get_artifact (cnt:5EB89262D3C65D4AB60721F452CE4832) nil

     

    Regards,



  • 2.  Re: Service Point Error

    Posted 05-07-2019 09:16 AM

    Mohanad.Bakr .......

     

    Do you have all the components installed on a single server by chance?

     

    How much RAM do you have allocated to each server(s)?



  • 3.  Re: Service Point Error

    Posted 05-07-2019 09:45 AM

    Dear Paul,

    i installed SDM in advanced availability mode on 3 servers:

    1-background

    1-standby

    1-Application + XFlow + Search Server

    And i have separate server for CA Service Catalog

    each server have 8 GB of RAM



  • 4.  Re: Service Point Error

    Posted 05-07-2019 10:07 AM

    Mohanad.Bakr .......

     

    As per the hardware requirements documentation, Server and Hardware Requirements - CA Service Management - 17.2 - CA Technologies Documentation , we recommend 16GB of RAM on the server where xFlow and the Search server are installed.

     

    Please increase the RAM on the xFlow and Search Server and see if the issue continues.



  • 5.  Re: Service Point Error

    Posted 05-08-2019 02:25 PM

    Mohanad.Bakr

     

    The error indicates that xFlow is not able to get an EEM artifact to access Catalog for this.

    https://docops.ca.com/ca-service-management/17-2/en/troubleshooting/troubleshooting-service-point --> 

     

    1) ensure the user's Access Type in SDM is set to use EEM authentication

    2) stop xFlow, Catalog, SDM,   Start SDM, Catalog, xFlow  to see if the errors disappear?

     

    thx

    _R



  • 6.  Re: Service Point Error

    Posted 05-13-2019 05:54 AM

    Hi

     

    I have the same error, I don't use EEM authentication in SDM. Is this problematic?

     

    Thank you

    Jacques



  • 7.  Re: Service Point Error

    Posted 05-13-2019 07:31 AM

    JacquesGeldenhuys ..........


    EEM Access Type is needed for the SDM users who want to use Service Point where they would like to see Catalog content too.

     

    Because to use Catalog, you need users to be using EEM.