CA Service Management

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  • 1.  Editing USS Menu Links

    Posted Feb 05, 2019 06:23 PM

    While I know this not something that can be accomplished OOTB. Has anyone done or know of a way to edit the menu links within Unified Self Service, or more explicitly, where you went to make the edits?


    With specific emphasis on changing where the Support Automation (chat bubble) points to as a URL.


    Thank you!

  • 2.  Re: Editing USS Menu Links
    Best Answer

    Posted Feb 06, 2019 09:52 AM

    Answered my own question on this one. Edits can be made here:

    C:\Program Files\CA\Self Service\OSOP\tomcat-7.0.40\webapps\front-office-theme\templates


    You want to edit the portal_normal.vm file.


    Inside the file edit lines 1556 and 1675. 


    Replace the onclick values with "'insertURL')"