ca servicedesk upgrade from 11.2 to 14.1 using swing box method

[Mahesh Sawant]

We are in the process of upgrading CA servicedesk 11.2 to 17.1 using swing box method but facing issues while replicating the production env on test. The issue is after db and app restore; we are able to login to servicedesk after restore but getting AHD04407 htmpl errors under Service Desk tab.

We have followed this tech doc: https://comm.support.ca.com/kb/using-the-swingbox-method-for-upgradingmigrating-to-a-new-version-of-ca-service-desk-manager/kb000021143

[Legacy User]

Hi Mahesh,

 

It looks like you are missing some forms.

 

Did you copy all the forms in the $NX_ROOT\side\mods...path from the current PROD to the new server?

 

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Kind Regards,

Brian

[Pier Olivier Tremblay]

You need to migrate the form prior to use them in 17.1.

 

If the error appears right after login, my guess is that your roles use a custom menubar.

 

 

You can check for your menu bar using this query :

 

select * from usp_menu_bar

 

htmpl_name column will help you find wich file you need.

 

 

If you want to find wich role uses wich menubar, you need to use those 4 queries. I will let you join them

 

select * from usp_role

select * from usp_role_tab

select * from usp_tab

select * from usp_menu_bar

 

 

Hope this helps

[Mahesh Sawant]

issue was with custom menubar. Removed the menubar customiztion and it worked. Thank You.