CA Service Management

  • Private Community
 View Only

  • 1.  Integration  issue with CA Service Catalog and CA Process Automation

    Posted Oct 17, 2018 05:56 AM

    Dear Team, I am not able to integrate CA Service catalog with PAM. I have done Launch\Load\Configured button. but when i click on test button.some error was occurred. I have attached screenshot for your reference. Please help us for resolve this issue.

     

     

     

     

    Regards, Vikash Kumar



  • 2.  Re: Integration  issue with CA Service Catalog and CA Process Automation

    Broadcom Employee
    Posted Oct 17, 2018 03:43 PM

    Vikash,

     

    Service Catalog's View.log  and PAM's c20.log  might give some additional ideas on this.  Mostly Catalog is not able to communicate to PAM because of EEM tokens being invalid or the credentials (of Catalog in PAM or PAM in Catalog) are wrong.

     

    _R



  • 3.  Re: Integration  issue with CA Service Catalog and CA Process Automation

    Posted Oct 18, 2018 05:23 AM

    Hi Raghu,

     

    I have upload the log .Please check .

     

    Regards,

    Vikash

    9971222654



  • 4.  Re: Integration  issue with CA Service Catalog and CA Process Automation
    Best Answer

    Broadcom Employee
    Posted Oct 18, 2018 12:30 PM

    I believe PAM -> Catalog is failing because maybe the Catalog dataset in PAM has wrong credentials for Catalog.

     

    2018/10/16 20.06.14.060 DEBUG [http-bio-8443-exec-6] [ITPAMWebserviceManager] After Status retry. Status: Inactive, Retry Count: 3
    2018/10/16 20.06.14.060 DEBUG [http-bio-8443-exec-6] [ITPAMWebserviceManager] SLCM_SessionID__: undefined
    2018/10/16 20.06.14.060 ERROR [http-bio-8443-exec-6] [ITPAMWebserviceManager] Error in executing SRF. ITPAM not able to login to Catalog.
    2018/10/16 20.06.14.060 ERROR [http-bio-8443-exec-6] [CConfiguration] CCONF.TESTCONF.EXCPT
    com.ca.usm.webservices.WebserviceException: Error in executing SRF. ITPAM not able to login to Catalog.
    at com.ca.usm.webservices.ITPAMWebserviceManager.testConnection(ITPAMWebserviceManager.java:696)
    at com.ca.usm.common.ContentEngine.CConfiguration.testConfiguration(CConfiguration.java:396)

     

    You'll have to code correct credentials in the Catalog dataset and retry this.  If it still doesn't work, I'd recommend raising a support case for this and have one of us look into it.

     

    _R



  • 5.  RE: Re: Integration  issue with CA Service Catalog and CA Process Automation

    Broadcom Employee
    Posted Nov 07, 2019 08:42 AM
    Check if you can ping the Catalog server from PAM using the server/host name specified in the APP URLs > SLCM_URL section of LIbrary > CA SLDM > SLCM_GlobalDataset.  Perhaps ip address for the server/host name is not resolving.

    ------------------------------
    Broadcom
    ------------------------------

    Original Message