Clarity Service Management

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Anonymous surveys

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  • 1.  Anonymous surveys

    Posted 05-07-2018 04:50 AM

    Hello, 

     

    is there any way to set the managed surveys responses in CA SDM as anonymous?

     

    Un saludo,

     

    Pablo



  • 2.  Re: Anonymous surveys

    Posted 05-07-2018 11:55 AM

    Pablo.........

     

    What version of SDM do you have implemented?

     

    What is the business/use case to have responses to SDM Managed Surveys anonymous?



  • 3.  Re: Anonymous surveys

    Posted 05-07-2018 12:06 PM

    Hello,

     

    we have an old versión, 12.7 and the business case is that our customer wants to survey its users about general issues of the IT department and they are mainly interested on the answers, and they feel that the users will reply with more confidence if the survey is anonymous,

     

    Un saludo,

     

    Pablo



  • 4.  Re: Anonymous surveys
    Best Answer

    Posted 05-07-2018 12:02 PM

    Pablo, I don't see how this is possible...the svytrk object has

     cntid                SREL -> cnt.id REQUIRED

    which means anonymous is not allowed. Besides, the web operation DO_SURVEY requires a valid CNT_ID value.

    On the other hand, you may "workaround" this by allowing normal survey and then use pdm_load to extract all survey responses from Survey_Tracking for this survey and then modify the cntid field to the "anonymous" user id and pdm_load back to change the responses to "anonymous".

    Thanks _Chi



  • 5.  Re: Anonymous surveys

    Posted 05-07-2018 12:07 PM

    Thak you, Chi for the suggestion. Maybe we can go this way.

     

    Un saludo,

     

    Pablo