How to cancel the event if the condition test is false

[Lucas Mesquita]

I'm trying to cancel an event the condition set to it is false. is there any Action Macro defined for it?

[David Ng]

Hello,

Can you provide details on how the event is meant to work?  What you are attempting to achieve?

Usually, with events, they will assess as:

 

If <condition macro>

then <action on true>

else <action on false>

 

If you leave <action on false> blank, that effectively is the same thing as the event doing nothing.  It will only perform the <action on true> so long as <condition macro> = true.

[Lucas Mesquita]

I'm trying to send an e-mail as long the ticket is set to a specific status

[David Ng]

My advice is to use the SLOs and repeat the event.

 

Suppose you have a ticket set to status "Pending".  What you can do is:

 

-Create a site defined condition macro in which the condition is to check if status = Pending, it will return "true"

 

-Create the event so that the above condition is in place and on True, send email.  On False, do nothing.

 

-on the given SLO, have it run at whatever interval of time you want.  

 

In the above example, the moment the status is set to a value other than Pending, the event will find as condition false and do nothing further.

 

I believe that on False, you could run another action macro that stops the Service Type event perhaps?

[Legacy User]

Hi,

you can cancel event using cancel_me function: SPEL EVENT methods 

also event can be accessed from attached macro using attached_event object.

 

Regards,

Timur Alimov

[Lucas Mesquita]

In the action macro just use the cancel_me() function?

[Legacy User]

I was wrong, cancel_me actually is a method, not a function.

Have you checked cancel_me example?

In the action macro you can access event using attached_event object, you need to check it out using group_leader, then cancel and check in. Regarding to attached event/macro execution logic it can be already checked out so you can simply try to cancel it without checking out/in it:

send_wait(0, attached_event, "cancel_me");