Clarity Service Management

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Log comments are invisible after added using update incident activity in ITSM

  • 1.  Log comments are invisible after added using update incident activity in ITSM

    Posted 12-06-2018 09:03 AM
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    Log comments are invisible after added using update incident activity in ITSM



  • 2.  Re: Log comments are invisible after added using update incident activity in ITSM

    Posted 12-07-2018 11:30 AM

    banbuselvan ..........

    Is this the same issue you are working via Support case #01246093?

     

    If so, sounds like this would require customization.



  • 3.  Re: Log comments are invisible after added using update incident activity in ITSM

    Posted 12-10-2018 02:48 PM

    Seems like a data issue.

     

    How does the data look in SQL? 

     

    Compared to the working activities, how does the data really differ to the non-working, some special characters perhaps?