I've uninstalled the ITPAM-Options in Service Desk Manager Version 17.0.Now I want to upgrade to 17.1 but in the product integration selection the process automation integration flag is checked an I cannot uncheck it.In the next step the provider URL etc. for the itpam integration has to be specified, but it is not possible to do that ,so I can abort the upgrade as it is impossible to go forward to the next step. It is impossible to upgrade to 17.1.How can I uncheck the process automation integration flag?
The installer checks about this in multiple locations, so I'm not sure if this works.
Maybe one of the records in al_cdb_configurationparameters and al_cdb_componentinstallstate would let you un-check this one. I do not have this info handy, but hope this helps
I found a solution to specify a working provider URL, now ITPAM is integrated although not needed,but I cannot test your solution at customer site any more. Perhaps I can rebuild the environment in my VMWare.I thank you very much so far! Regards Baerbel
back to my ITPAM problem, I found the parameter as you did mark in your answer. Do I have to delete this row or rename the parameter?
I checked the tables but cannot find rows related to ITPAM. It is strange, that the upgrade of the background server did work, only standby and the application server show this flag.
Perhaps somebody has an idea.
Backup those al_cdb_configurationparameters and al_cdb_componentinstalllstate tables (step #5 Moving the CA MDB Database on Microsoft SQL Server - CA Service Management - 17.1 - CA Technologies Documentation ) and the delete the needed records
These are the ones that I can think of, al_cdb_configurationparameters
componentkey machinename configkey configvalue productcode last_update_dateitsm common itam.pam.configured 1 9 1543536177660
itsm common pam.process.path / 7 1543536177703itsm common pam.provider.password xxxxxxxxxxxxxxxxxxx 7 1543536177704itsm common pam.provider.url http://hostname:8080/itpam/soap 7 1543536177705itsm common pam.provider.user.name pamadmin 7 1543536177707itsm common pam.smtp.server 7 1543536177708
itsm common sdm.pam.is.integrated 1 9 1543536177720
itsm common slcm.pam.is.integrated 1 9 1543536177746
There maybe other server specific entries for each product too