CA Service Management

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CA Servicedesk Current Lock Problem

  • 1.  CA Servicedesk Current Lock Problem

    Posted 11-09-2018 08:20 AM

    Hi,

     

    CA Servicedesk the system locked tickets available and these are considerable numbers.

     

    Error Logs as follows :

     

    ---boplgin 32292 SEVERE_ERROR bpobject.c 5064 Attempt to cast type UNDEFINED_VAL BPData to string 

     

    ---boplgin 32292 ERROR bplhndlr.c 2174 BOPSID_Handler error. Method:checkout_done Error:NO AHD03201:Object bopsid:7660559 not found to checkout

     

    How to solve errror

    'BOPSID_Handler error. Method:checkout_done Error:NO AHD03201:Object bopsid:7660559 not found to checkout'

     

    Uploaded log files and error log screenshot . Would you help us ? 

     

     

    Regards

    Ali KORKMAZ



  • 2.  Re: CA Servicedesk Current Lock Problem

    Broadcom Employee
    Posted 11-09-2018 10:34 AM

    https://communities.ca.com/people/melis.yazici............

     

    1.  If there is a lot of load going on the Animator - which can happen on busy systems, because all Events, Auto-close and anything which can be paused runs through it - then you may wish to consider giving the Animator its own agent.

    Conventional Configuration:
    https://comm.support.ca.com/kb/Creating-a-dedicated-Domsrvr-to-the-Animator-Process-for-CA-Service-Desk-Manager-SDM-r129-and-r141-in-Conventional-Mode/kb000009623

    Advanced Availability Configuration:
    https://comm.support.ca.com/kb/creating-a-dedicated-domsrvr-to-the-animator-process-for-ca-service-desk-manager-sdm-r129-and-r141-in-advanced-availability-aa-mode/kb000035701


    2.  Add "NX_SREL_BLOCKS_TIMEOUT" to your environment. This is a key variable which handles "locks" and "timeouts" more effectively.

    https://comm.support.ca.com/kb/the-usage-of-nxsrelblockstimeout-to-improve-performance-in-ca-service-desk-manager/kb000028737



  • 3.  Re: CA Servicedesk Current Lock Problem

    Broadcom Employee
    Posted 11-09-2018 10:47 AM

    You use 14.1?

    There is a known issue USRD3268 

    Maybe you need to open a Support case to receive the fix patch for this issue.