I tried to configure the mail eater like is described on the following document:
Connecting Maileater to Office 365 Mail - CA Service Management - 17.1 - CA Technologies Documentation
Unfortunately I'm getting the following error messages:
ERROR [ForkJoinPool-1-worker-0] c.c.S.m.c.JavaMailIMAPClient - Failed to make connection with STARTTLS to server outlook.com, port 143, trying SSL connection ERROR [ForkJoinPool-1-worker-0] c.c.S.m.c.JavaMailIMAPClient - Failed to connect to the Store.
ERROR [ForkJoinPool-1-worker-0] c.c.S.m.c.JavaMailIMAPClient - Failed to make connection with STARTTLS to server outlook.com, port 143, trying SSL connection
ERROR [ForkJoinPool-1-worker-0] c.c.S.m.c.JavaMailIMAPClient - Failed to connect to the Store.
Bellow is the configuration:
Can anyone help me to understand what is wrong? What can I do to solve this?
Thank you in advance
For the User Name field, are you using the full email address of your Office365 account, or just the username portion?
Can you confirm if port 143 is open through your firewall / traffic filtering? I've seen similar errors when port 143 was blocked, preventing a connection to the O365 servers.
I'm using the full email address and the port is open.
what if you change the certificate path from
Already tried that but didn't work.
I've also noticed another error in the logs
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: java.security.cert.CertPathBuilderException: No issuer certificate for certificate in certification path found.
on which server you have
I only have one server.
And the SDM installation is on D: disk
I also tried the path with // and \\, still got the same error message.
In the firewall, I've also opened the 993 port.
Should I change the certificate to another folder?
What do you suggest?
So I assume this file is on the SDM server
Did you recycle pdm_maileater_nxd?
If all yes, then I would recommend open a Support case. The message says there is no certificate.
I will do that.
Thanks a lot for your help.
The way to write the certificate path is