Within the USS Tickets view (List tickets form SDM) there is a re-open ticket button. Could we remove this element from this view?
Thanks for your comments.
Hey John,
Unfortunately I don't think its possible to remove or disable the reopen incident button in USS. It looks like an idea has been created for this and it is currently wish-listed:
https://communities.ca.com/ideas/235730338-uss-sdm-make-ticket-actions-customisable