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  • 1.  Remove button from Tickets view in USS

    Posted Sep 10, 2018 04:14 PM

    Within the USS Tickets view (List tickets form SDM) there is a re-open ticket button. Could we remove this element from this view?

     

     

    Thanks for your comments.



  • 2.  Re: Remove button from Tickets view in USS
    Best Answer

    Posted Sep 10, 2018 10:23 PM

    Hey John,

     

    Unfortunately I don't think its possible to remove or disable the reopen incident button in USS. It looks like an idea has been created for this and it is currently wish-listed:

     

    https://communities.ca.com/ideas/235730338-uss-sdm-make-ticket-actions-customisable