We are trying to create a new tab in Quick Profile that will show all dependent CIs of a given CI that is related to the searched contact.
We are trying the following search clause:
pb_link("*Tab Name*", "list_nr", "nr", "QBE.EQ.cntref.cnt.id=$dobref.id+QBE.EQ.delete_flag=0+KEEP.forCntQP=1+KEEP.noCreateBtn=1+QBE.EQ.id.[parent]child_hier.child.name=*CI Name*" );
However, it is not returning any results when it should.
We have tried this using the "additional search" field in the Service Desk forms for CI search, with the following where clause,
and it doesn't work either, however, for other BREL fields we have tried this syntax and it works.
Has anyone had this problem?
let us start with the "additional search" parameter:
I understand that you have tried :
I am not sure about the real intention here :Are the stars (*) part of the name of the child CI ? Or are they intended to be wildcards ?
In any case you should surround the literal with single quotes, so something like
for wildcard search I would use "like" instead of "=" and "%" instead of "*", for example
id.[parent]child_hier.child.name like '%CI Name%'
Let me know if this works for you. we might be able then to proceed to the tab question....