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Ca service management search server not working

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  • 1.  Ca service management search server not working

    Posted 06-11-2018 12:57 PM
      |   view attached

    I´m working with the CA Service Desk 17, and I´m having the following issue when I tried to start the "CA service management search server" service. After I start this service, just a few minutes later the service goes down. Any idea why is this happenning, and how it can be resolved?

     

    I attached the logs.

     

    Thanks for your help,

    Alexis Rubio.

    Attachment(s)

    zip
    log_xflowss.zip   2.23 MB 1 version


  • 2.  Re: Ca service management search server not working

    Broadcom Employee
    Posted 06-11-2018 01:40 PM

    Alexis,

     

    Can you gather the logs from C:\Program Files\CA\SC\SearchServer\elasticsearch-2.1.1\logs as well? The directory may be different based on where the Search Server was installed.



  • 3.  Re: Ca service management search server not working

    Posted 06-12-2018 12:17 PM
      |   view attached

    Hi Alexander,

     

    First of all thanks for your attention, I attached the logs that you requested.

    Attachment(s)

    zip
    logs_SearchServer.zip   63 KB 1 version


  • 4.  Re: Ca service management search server not working

    Broadcom Employee
    Posted 06-12-2018 03:00 PM

    I see errors in the log, but to be honest I'm not familiar with them, nor do they give a clear indication of the problem.

    I think you may want to open a Support case for deeper investigation of the environment and the install, perhaps something failed during the installation process.



  • 5.  Re: Ca service management search server not working
    Best Answer

    Broadcom Employee
    Posted 06-13-2018 09:38 AM

    Hi Jorge,

     

    I reviewed the searchserver-stdout.log file and noted an error message  i.e.

     

    [2018-03-02 12:36:18,189][WARN ][bootstrap                ] unable to install syscall filter: syscall filtering not supported for OS: 'Windows Server 2012 R2'. Could you confirm what version of OS are you using for implementing this application?

     

    Have you set minimum_master_nodes to the correct value (2 if you have 3 master eligible nodes)?

     

    Below some messages in the ca_es_cluster.log.*

    [2017-09-26 11:31:35,288][INFO ][cluster.service          ] [CASDM_DAYSET] new_master {CASDM_DAYSET}{2funhFfLTJaqua216folbQ}{192.168.2.7}{CASDM_DAYSET/192.168.2.7:9300}, reason: zen-disco-join(elected_as_master, [0] joins received)



  • 6.  Re: Ca service management search server not working

    Broadcom Employee
    Posted 06-18-2018 04:32 PM

    Alexis_rubio 

    Have you had a chance to review the information provided by Maheshwar_Kusuma a few days ago?

    If so, was it helpful in addressing the issue with the Search Server?



  • 7.  Re: Ca service management search server not working

    Broadcom Employee
    Posted 06-21-2018 03:59 PM

    Alexis_rubio 

    Have you had a chance to review the information provided by Maheshwar_Kusuma a few days ago? If so, was it helpful in addressing the issue with the Search Server?