CA Service Management

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Where can i find a user guide for CA SAM?

  • 1.  Where can i find a user guide for CA SAM?

    Posted 04-16-2018 12:02 PM

    We own CA SAM and have the demo installed, but my team is looking for a user guide appropriate to the various user groups of the tool - particularly for those performing software asset management functions.  Where can we find this?



  • 2.  Re: Where can i find a user guide for CA SAM?

    Posted 04-17-2018 05:46 AM

    Hello Jay

     

    You can find documentation on this page:

     

    https://support.ca.com/us/product-content/recommended-reading/product-documentation/ca-software-asset-manager-documents.html

     

    It does say that it for an older version,  but the user guide should still be relevant.

     

    Steve



  • 3.  Re: Where can i find a user guide for CA SAM?

    Posted 04-17-2018 09:47 AM

    Thanks Steven.  I can get to the link and see all the 12/9 guides arrayed, but when I try to open one, I get a "You are not authorized to view this page" message.  I suppose I need to contact someone (?) about my account access.



  • 4.  Re: Where can i find a user guide for CA SAM?

    Posted 04-17-2018 12:04 PM

    Hi Jay,

     

    Also, the most current version of the SAM user guide can be found in the product - just click the ? in the upper right corner.