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CA USS Reset Password

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  • 1.  CA USS Reset Password

    Posted 04-24-2018 03:44 PM

    Hey guys!!


    I am facing some problems with users who change their passwords and try to log in again on USS.

     

    Apparently, after resetting the passwords (either by password policy or any need), the USS will not log in with either the old or the new password.

     

    Even changing the user password on the USS control panel and marking the box for resetting the new password is not granted.

     

    The only error message that appears in the logs is as follows:

     

    [Authenticate Error: Authentication Failed, Authenticate Error: Authentication Failed, Identity Attempted: diego.djlg
    com.ca.eiam.SafePasswordException: EE_AUTHFAILED Authentication Failed
    at com.ca.eiam.SafeContext.authenticateWithPassword(SafeContext.java:1716)
    at com.ca.eemauth.EEMLogin.authenticateByScreenName(EEMLogin.java:275)
    at sun.reflect.GeneratedMethodAccessor1252.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
    at com.sun.proxy.$Proxy755.authenticateByScreenName(Unknown Source)
    at com.liferay.portal.security.auth.AuthPipeline._authenticate(AuthPipeline.java:230)
    at com.liferay.portal.security.auth.AuthPipeline.authenticateByScreenName(AuthPipeline.java:49)
    at com.liferay.portal.service.impl.UserLocalServiceImpl.authenticate(UserLocalServiceImpl.java:5288)
    at com.liferay.portal.service.impl.UserLocalServiceImpl.authenticateByScreenName(UserLocalServiceImpl.java:1055)
    at sun.reflect.GeneratedMethodAccessor1251.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:117)
    at com.liferay.portal.spring.transaction.DefaultTransactionExecutor.execute(DefaultTransactionExecutor.java:62)
    at com.liferay.portal.spring.transaction.TransactionInterceptor.invoke(TransactionInterceptor.java:52)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
    at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
    at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
    at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
    at com.liferay.portal.spring.aop.ChainableMethodAdvice.invoke(ChainableMethodAdvice.java:56)
    at com.liferay.portal.spring.aop.ServiceBeanMethodInvocation.proceed(ServiceBeanMethodInvocation.java:113)
    at com.liferay.portal.spring.aop.ServiceBeanAopProxy.invoke(ServiceBeanAopProxy.java:218)
    at com.liferay.portal.security.pacl.PACLInvocationHandler.doInvoke(PACLInvocationHandler.java:62)
    at com.liferay.portal.security.pacl.PACLInvocationHandler.invoke(PACLInvocationHandler.java:51)
    at com.sun.proxy.$Proxy192.authenticateByScreenName(Unknown Source)
    at com.liferay.portal.service.UserLocalServiceUtil.authenticateByScreenName(UserLocalServiceUtil.java:1402)
    at com.liferay.portlet.login.util.LoginUtil.getAuthenticatedUserId(LoginUtil.java:162)
    at com.liferay.portlet.login.util.LoginUtil.login(LoginUtil.java:245)
    at com.liferay.portlet.login.action.LoginAction.login(LoginAction.java:261)
    at com.liferay.portlet.login.action.LoginAction.processAction(LoginAction.java:106)
    at com.liferay.portal.struts.PortletRequestProcessor.process(PortletRequestProcessor.java:169)
    at com.liferay.portlet.StrutsPortlet.processAction(StrutsPortlet.java:214)
    at com.liferay.portlet.FilterChainImpl.doFilter(FilterChainImpl.java:71)
    at com.liferay.portal.kernel.portlet.PortletFilterUtil.doFilter(PortletFilterUtil.java:48)
    at com.liferay.portlet.InvokerPortletImpl.invoke(InvokerPortletImpl.java:616)
    at com.liferay.portlet.InvokerPortletImpl.invokeAction(InvokerPortletImpl.java:647)
    at com.liferay.portlet.InvokerPortletImpl.processAction(InvokerPortletImpl.java:315)
    at com.liferay.portal.action.LayoutAction.processPortletRequest(LayoutAction.java:938)
    at com.liferay.portal.action.LayoutAction.processLayout(LayoutAction.java:681)
    at com.liferay.portal.action.LayoutAction.execute(LayoutAction.java:243)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    at com.liferay.portal.struts.PortalRequestProcessor.process(PortalRequestProcessor.java:176)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)
    at com.liferay.portal.servlet.MainServlet.callParentService(MainServlet.java:559)
    at com.liferay.portal.servlet.MainServlet.service(MainServlet.java:536)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.secure.SecureFilter.processFilter(SecureFilter.java:314)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.jsoncontenttype.JSONContentTypeFilter.processFilter(JSONContentTypeFilter.java:42)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:79)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
    at com.liferay.portal.servlet.FriendlyURLServlet.service(FriendlyURLServlet.java:137)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:73)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.secure.SecureFilter.processFilter(SecureFilter.java:314)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.i18n.I18nFilter.processFilter(I18nFilter.java:260)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.etag.ETagFilter.processFilter(ETagFilter.java:56)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.jsoncontenttype.JSONContentTypeFilter.processFilter(JSONContentTypeFilter.java:42)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.autologin.AutoLoginFilter.processFilter(AutoLoginFilter.java:238)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.BaseFilter.processFilter(BaseFilter.java:169)
    at com.liferay.portal.servlet.filters.virtualhost.VirtualHostFilter.processFilter(VirtualHostFilter.java:191)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:188)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:738)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:168)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:117)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDirectCallFilter(InvokerFilterChain.java:188)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:96)
    at com.ca.eemauth.EiamNtlmFilter.processFilter(EiamNtlmFilter.java:59)
    at com.liferay.portal.kernel.servlet.BaseFilter.doFilter(BaseFilter.java:59)
    at sun.reflect.GeneratedMethodAccessor488.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:606)
    at com.liferay.portal.kernel.bean.ClassLoaderBeanHandler.invoke(ClassLoaderBeanHandler.java:67)
    at com.sun.proxy.$Proxy756.doFilter(Unknown Source)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.processDoFilter(InvokerFilterChain.java:207)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilterChain.doFilter(InvokerFilterChain.java:109)
    at com.liferay.portal.kernel.servlet.filters.invoker.InvokerFilter.doFilter(InvokerFilter.java:79)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
    at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:953)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1008)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:744)

     

    When reading some parts of the log I saw that there are some references to the EEM, so I tried to log in with my user directly in the EEM and the access was granted normally, only on USS that the user with the new password can not log in.



  • 2.  Re: CA USS Reset Password
    Best Answer

    Posted 04-24-2018 04:46 PM

    Hi Diego,

     

    Which release of USS is this?  

     

    I think we can force USS to check authentication against EEM only and nothing against its own database in portal-ext.properties file of USS:

     

    Look for 

    auth.pipeline.enable.liferay.check=true

    CHANGE IT TO

    auth.pipeline.enable.liferay.check=false

     

    Restart USS for this to be effective.

     

    If its already set to false, there maybe some Liferay policy that's causing a conflict unknowingly.   Give this a shot and see if it works.

     

    Is EEM configured against some external LDAP?   

     

    How are they changing their password, with in LDAP?   

     

    Based on what you said above, I think they are able to login properly using updated password directly to EEM, correct?

     

    Thx

    _R



  • 3.  Re: CA USS Reset Password

    Posted 04-25-2018 10:19 AM

    Hi Guys!!

     

    Many thanks for all the help!

     

    The value in portal-ext.properties file of USS was changed to false, as mentioned by Raghu.Rudraraju, and users were able to log in again with the new passwords!

     

    Many thanks!



  • 4.  Re: CA USS Reset Password

    Posted 04-25-2018 07:37 AM

    Hi Diego,

     

    I have accidentally found another thread that's running with similar issue, However, the recommendations seems the same as Raghu mentioned in the earlier reply. Were you able to implement the recommendations and did that resolve this issue?

     

    https://communities.ca.com/message/242054327?commentID=242054327&et=watches.email.thread#comment-242054327