Set a default status from catalog's tickets

[Felix Varela]

I need set the status "WIP" from a specific group of SDM when somebody open a ticket from this group.

 

I put the analyst group in a same role, and this role had the partition modified (the table call_req with status=WIP in default values)

 

When  i open a ticket from the SDM with this role, the ticket show the status WIP by default, but it not happens when i open a ticket from the USS.

 

¿How i can achieve this?

[Raghu Rudraraju]

Felix,

 

USS ->  SDM   integration happens via  SDM SOAP API through Impersonation of the USS user (in SDM) via an SDM SOAP Policy.

 

For the user's access type - ensure the SOAP Web Service API Role  has the correct data partition for this.

 

_R