Here is the customers environment:
CA Service Desk Manager 17.1
Secondary server available on the DMZ with port 443 configured
We've configured Rest successfully and can login to the app, however, when we login, we receive the following error: "Alert: Login to(Analyst Queue) Failed to contact the server. Please contact your administrator."
I'll attached the pdm_tomcat_REST.log file for review. There are several exception thrown in the logs when we try accessing the app. Has anyone seen similar exceptions?
If you were to open a browser (Safari/Chrome) on the mobile device, are you able to get to the same URL that you have tried via the mobile app+Port#, Do you get any SSL certificate errors on the very first attempt to use the URL in those browsers?
No, I don't get any SSL certificate errors when I get to the URL via my mobile device's browser. We were previously, but that's been resolved.
I think your rest deploy did not go the right way.
Maybe we can test:
Restart REST Tomcat
pdm_tomcat_nxd -t REST -c stop
wait for a minute or so and start
pdm_tomcat_nxd -t REST -c start
rest tomcat log as well as jrest.log might help then.
I did the undeploy and deploy, then restarted the entire server and retested. I'm getting the same error in the app.
I've uploaded both logs.
Sorry Clinton, am still seeing some odd issues
WARNING: No root resource matching request path /caisd-rest/cnt/ has been found, Relative Path: /cnt/. Please enable FINE/TRACE log level for more details.Apr 25, 2018 12:37:03 PM org.apache.cxf.jaxrs.impl.WebApplicationExceptionMapper toResponseWARNING: javax.ws.rs.NotFoundException at org.apache.cxf.jaxrs.utils.SpecExceptions.toNotFoundException(SpecExceptions.java:87)
WARNING: No root resource matching request path /caisd-rest/options/ has been found, Relative Path: /options/. Please enable FINE/TRACE log level for more details.Apr 25, 2018 12:37:03 PM org.apache.cxf.jaxrs.impl.WebApplicationExceptionMapper toResponseWARNING: javax.ws.rs.NotFoundException
These would prevent analyst queue usage as the app requires those objects (cnt/options etc.,).
I'd recommend raising a case for this, hit up the case # I can help out offline
Case is 01063635
Clinton Randall IV
Director of Enterprise Systems Management
Integral Consulting Services, Inc.
CMMI-DEV/3 and CMMI-SVC/3 Appraised
ISO 9001, ISO 20000 and 27001 Certified
2101 Gaither Road, Suite 410<x-apple-data-detectors://2/0>
Rockville, MD 20850<x-apple-data-detectors://2/0>
Direct: (617) 784-1981<tel:(617)%20784-1981>
Main: (240) 907-2600<tel:(240)%20907-2600>
Fax: (240) 801-8988<tel:(240)%20801-8988>
This case was resolved by following : REST Web Services - .WAR file is too small and RES - CA Knowledge
The doc also needed a slight correction too (done now) where in a step to restart SDM was missing.