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Service Catelogue integration into CMDB

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  • 1.  Service Catelogue integration into CMDB

    Posted 05-02-2018 02:21 PM

    Hi

    CA has so many products that its difficult to piece together the most appropriate product that covers the various ITSM processes. Is there a matrix that depicts which product is intended for what against the ITIL Processes?

    I am however looking specifically to implement a service catelogue that will have integration into the CMDB, i dont want to create services in both CMDB and a service catelogue but define the service in a service catelogue and link it to Configuration Items in the CMDB - inherently i'm expecting that the service itself will be identified as a configuration item.

     

    Thanks

    Lester



  • 2.  Re: Service Catelogue integration into CMDB
    Best Answer

    Posted 05-08-2018 03:22 AM

    Good Morning Lester.

     

    The Catalog Service itself is not a Configuration Item(CI).

     

    To link a CA Service Catalog Service to a CI, please check this page:

    Step 4 - Set Up the CMDB - CA Service Catalog Integration - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Thanks in advance and kind regards, Louis.