Clarity Service Management

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Slow performance Windows 10 IE11 SDM 11.2

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  • 1.  Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-03-2019 03:03 PM

    We're upgrading to Windows 10, using SD 11.2 (I know, it's old, sorry).  Instructed users to use IE11.  Most are having no issues at all.  Some users have extreme slowness (about 10-12 seconds) when opening up any new form; for example the new Incident/Change form, or any ticket.  Navigating around is speedy, right up until a new form is called.  The "avoid popups" setting addresses this performance issue, but most people seem to prefer to take the performance hit.  In general, this seems very similar to another post where people noted performance issues with Edge.

     

    Service Desk is in the "Local Intranet" zone, "Enable Protected Mode" turned off,  with Compatibility View on.  I can't seem to recreate the issue myself, though there are a fair number of users who are experiencing the slowness.



  • 2.  Re: Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-04-2019 12:57 PM

    runbull....

     

    As I am sure that you are aware, SD 11.2 has been end of support for some time.

     

    Obviously, it was never certified for use with IE11 or Windows 10.

     

    Have you checked to ensure that the Documentation Mode is set to Default?

     

    Do you have plans to upgrade to the latest SDM 17.1 release that has support for IE11?



  • 3.  Re: Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-04-2019 01:02 PM

    We're aware that 11.2 is quite old, but do not have plans to upgrade to 17.1. 

     

    Documentation mode is set to default.



  • 4.  Re: Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-07-2019 10:44 AM

    runbull 

    Does the same performance issue persist if you use any other web browser (i.e. FireFox or Chrome)?



  • 5.  Re: Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-08-2019 10:00 AM

    No performance issues in any other browser than IE.  That said, 11.2 has some limited functionality in modern browsers (including Chrome, Edge, Firefox), the menubar doesn't render, which makes it pretty unusable.



  • 6.  Re: Slow performance Windows 10 IE11 SDM 11.2

    Posted 01-10-2019 11:39 AM

    runbull ......

     

    That is to be expected since there is such a technology gap between IE11 and SDM 11.2.

     

    You indicated no plans to upgrade to the latest SDM 17.1 release.  Are you able to indicate why?



  • 7.  RE: Slow performance Windows 10 IE11 SDM 11.2

    Posted 08-23-2019 12:16 AM

    Hi Kevin, did you ever find the root cause of the issue? We are using SDM 12.9 & Internet Explorer 11, but have a few staff with the exact same issue.

    Is this the "avoid popups" IE 11 option you are talking about?

    Click "Tools" -> "Internet Options" -> underneath the section "Tabs" click "Settings", then check the option "Always open pop-ups in a new tab" and click "OK".




  • 8.  RE: Slow performance Windows 10 IE11 SDM 11.2
    Best Answer

    Posted 08-26-2019 07:59 AM
    I've already opened a case for that and the answer is:

    There is an issue with MS Edge browser which is causing this performance problem. We have opened a support case with Microsoft for this problem. After working back and forth with them here is the final update we have received: "We have received update from Product group regarding on this BUG . They have taken decision not to proceed further to fix this issue since affected browser component that we are looking is going to be replaced soon. I understand your concern, but most of these issue will be fixed in new browser component. As of now we are closing this incident as BUG and non-decremented." So for now we have no choice than live with this performance issue with Edge browser


    Community thread : https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=783245#bm124fc972-9e87-4bf2-a499-4a3e228b0432


  • 9.  RE: Slow performance Windows 10 IE11 SDM 11.2

    Posted 08-27-2019 05:50 PM
    Are you having this issue with Internet Explorer 11 too? Or just Microsoft Edge?​


  • 10.  RE: Slow performance Windows 10 IE11 SDM 11.2

    Posted 08-30-2019 01:25 PM
    IE 11 is not as slow as Edge but it is still very slow.