Clarity Service Management

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How to make group field mandatory in request field?

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  • 1.  How to make group field mandatory in request field?

     
    Posted 05-22-2018 06:40 AM

    Hi Team,

    I have changed the code for group in detail_cr.htmpl that "make_required=yes".

    But it is not happening while raising a request.Without group field ticket is getting closed which should not happen.

     

    Thanking you ,

    Jagatjyoti Dash



  • 2.  Re: How to make group field mandatory in request field?

    Posted 05-22-2018 06:56 AM

    Hi Jagatjyoti,

     

    Do you see any error messages in the stdlogs? Could you paste the update code in this activity for us to validate how it was customized. Ideally "make_required=yes" will enable any filed to mandatory.

     

    Have you tried pdm_webcache in your server and checked the behavior? If needed, Clear the browser cache and open a new browser and test the scenario once again.

     

    Let us know the results.



  • 3.  Re: How to make group field mandatory in request field?

     
    Posted 05-22-2018 07:28 AM

    Hi ,

    I did everything but its not happening.Please suggest any alternative idea ?

     

    Regards,

    Jagatjyoti Dash



  • 4.  Re: How to make group field mandatory in request field?

    Posted 05-22-2018 08:35 AM

    Would you mind pasting the line of code here for validation?



  • 5.  Re: How to make group field mandatory in request field?

     
    Posted 05-22-2018 09:01 AM

    I have resolved Maheshwar.

    Thanking you for your cooperation.

     

    Regards,

    Jagat



  • 6.  Re: How to make group field mandatory in request field?
    Best Answer

    Posted 05-22-2018 09:01 AM

    Hi Jagatjyoti,
    There are options "require_incident_group" and "require_request_group" in Options Manger under Request_Mgr. By default, it is Not Installed out of box.
    Regards,
    Derek



  • 7.  Re: How to make group field mandatory in request field?

    Posted 05-23-2018 08:54 AM

    Is the file in a form group?  If you're in the Admin role, there may not be a form group assigned.  Try selecting the role using that form group.  Happens all too often.  :-)



  • 8.  Re: How to make group field mandatory in request field?

    Posted 05-23-2018 09:28 AM

    Jagatjyoti,

     

    As you mentioned that this has been resolved, I will mark this one as answered.  However, if you could, please provide the solution you had determined as the correct course of action.



  • 9.  Re: How to make group field mandatory in request field?

     
    Posted 05-23-2018 02:56 PM

    Hi David,

    We can do such from detail.in.htmpl page as "make_required=yes" for group .

     

    Regards,

    Jagat



  • 10.  Re: How to make group field mandatory in request field?

    Posted 05-24-2018 04:33 AM

    Strange to here that you made the changed in detail_in.htmpl (Incident) detail form and the issue is resolved in Request?



  • 11.  Re: How to make group field mandatory in request field?

     
    Posted 06-01-2018 04:50 AM

    sorry... its detail_cr.htmpl.