How to make group field mandatory in request field?

[Legacy User]

Hi Team,

I have changed the code for group in detail_cr.htmpl that "make_required=yes".

But it is not happening while raising a request.Without group field ticket is getting closed which should not happen.

 

Thanking you ,

Jagatjyoti Dash

[Maheshwar Kusuma]

Hi Jagatjyoti,

 

Do you see any error messages in the stdlogs? Could you paste the update code in this activity for us to validate how it was customized. Ideally "make_required=yes" will enable any filed to mandatory.

 

Have you tried pdm_webcache in your server and checked the behavior? If needed, Clear the browser cache and open a new browser and test the scenario once again.

 

Let us know the results.

[Legacy User]

Hi ,

I did everything but its not happening.Please suggest any alternative idea ?

 

Regards,

Jagatjyoti Dash

[Maheshwar Kusuma]

Would you mind pasting the line of code here for validation?

[Legacy User]

I have resolved Maheshwar.

Thanking you for your cooperation.

 

Regards,

Jagat

[Derek (Chun) Li]

Hi Jagatjyoti,
There are options "require_incident_group" and "require_request_group" in Options Manger under Request_Mgr. By default, it is Not Installed out of box.
Regards,
Derek

[Legacy User]

Is the file in a form group?  If you're in the Admin role, there may not be a form group assigned.  Try selecting the role using that form group.  Happens all too often.  :-)

[David Ng]

Jagatjyoti,

 

As you mentioned that this has been resolved, I will mark this one as answered.  However, if you could, please provide the solution you had determined as the correct course of action.

[Legacy User]

Hi David,

We can do such from detail.in.htmpl page as "make_required=yes" for group .

 

Regards,

Jagat

[Maheshwar Kusuma]

Strange to here that you made the changed in detail_in.htmpl (Incident) detail form and the issue is resolved in Request?

[Legacy User]

sorry... its detail_cr.htmpl.