Hi David,
Yes, it is expected behavior. The behavior was changed by Service Desk Manager r14.1 Cumulative #2 patch as shown below.
The Assignee and the Group fields work as per below.
- If you select the Assignee first, and click 'Group' Lookup link, only Groups the specified Assignee belongs to are displayed.
- If you select the Group first, and click 'Assignee' Lookup link, only Analysts of the specified Group are displayed.
Please refer to our technical document TEC1661437 for more information.
tec1661437: Group List screen shows only Groups an Assignee is member of when we click on 'Group' Lookup.
After the Cumulative #4 patch is applied, the behavior would be little bit changed as shown below.
- If you select the Assignee first, and click 'Group' Lookup link, all Groups regardless Assignee will be displayed. If we select a group that the specified Assignee is not member of, the Assignee filed will be blanked out automatically.
- If you select the Group first, and click 'Assignee' Lookup link, only Analysts of the specified Group are displayed.
Hope the above helps.
Thank you,
Kaori