Searching KDs imported from SampleData

[Lindsay_Estabrooks]

New install of Service Desk r17.1 (not an upgrade).

• Created a new Knowledge Doc
  • Published it
  • Was able to search for it by keword
• Imported the Sample Data Knowledge Docs using the ImportSampleData.bat
  • Documents imported with no errors (67 Docs added)
  • Ran the pdm_k_reindex utility
  • Can see all the new 8 Knowledge Categories
  • Can view the Knowledge Docs in each category
  • But when I search for a KD using a keyword no results are returned
  • When I erase the keyword and click Search again I see all the KDs in the Category but the keyword I used before is highlighted in the doc in which it appears.

Cheers,

Lindsay

[Lindsay_Estabrooks]

Found a solution:

• Stopped and re-started Service Desk
• Ran pdm_k_reindex again

Now all docs are searchable

[remy.jobin]

Yeah and dont forget, each time you add knowledge document into SDM, you need to re-run pdm_k_reindex if you want to build the dictionary for the research. 

 

here, we have a small script running each night to be sure all new word is added to the dictionary.  

 

also, if you build a new SDM environnement with mdb from production... you can copy the folder "ebr" and "ebr_ADM" from SDM production into the test SDM.  pdm_k_reindex can take long time if you have a lot of KB into the mdb.