CA Service Management

Expand all | Collapse all

Error: Resolution Code is required

Jump to Best Answer
  • 1.  Error: Resolution Code is required

    Posted 08-09-2017 07:13 AM

    Hi, 

     

    In our environment we have:

     

    To Update Incident - Service Desk Manager

    Resolution Code is required
    Configuration Item is required

     

     

    This is set from some code which I have no clue I need modify it, can someone help me to find the embedded code?

     

    Thanks

    Asheesh  



  • 2.  Re: Error: Resolution Code is required
    Best Answer

    Posted 08-09-2017 10:14 AM

    Hello Asheesh

     

    The attributes requirements are set in the status details window, go to the administration tab-> Service Desk->Change Orders or Request/incidents/problems-> Status

     

    Open the status that is asking you for the required attributes, i.e "resolved"

    Then go to the tab "dependent attribute control"

    You should see here the list of attributes selected to be required upon the selection of that particular status.

     

    Let me know if this is what you are looking for.

     

    Best Regards,
    Ruben Reyes
    CA Support Engineer